Making the most of My Account

My Account service disruption

We are aware of a problem that is affecting access to My Account. You may find that you can't log in, that it is takes longer than normal to access some pages or that some services may not be available. If you have any problems, please wait 10 minutes and try again. We are working with our technology partners to fix these issues and will share any updates on our website. We apologise for any inconvenience caused.

If you need help, please call us on: 020 8937 1234.

Create your Account

You can set up an account in minutes, find out how

About My Account

Find out what you can do in My Account and the services you can access

Manage your Council Tax

Activate and manage your Council Tax through My Account

Manage your benefits

Activate and manage your Housing Benefits and Council Tax Support

Manage your tenant or leaseholder account

How to activate your tenant and leaseholder account online

Technical help and support

Check for common issues and how information on how to resolve them